Wrong ink cartridge size

[Tm828]

I have a CP 910 wireless printer, I’ve had it for a few years and have never really had any issues. Now all of a sudden I’m getting two messages at the same time. The first one is saying “wrong paper size” and the second one is “ wrong ink cartridge size” and they came up in the middle of a refill box. I figured a way around the paper part I think but my question is how do I fix the ink issue? I know without a doubt that it is correct. I even put a new one in just I case and the same message came up. I am in desperate need to print, I have new grand babies and need me some photos. I’m trying to make a photo album for the first year for each as a surprise for my kids. And was just starting to print them I think I got about a dozen or so printed when these messages came popping up. So, Thanks ahead for any suggestions, I’m hoping someone else has been through this and can help. 

[Patrick]

Hi Tm828,

What is the ink cassette that you have inserted into your SELPHY CP910?

Have you tried inserting a new ink cassette?

[Tm828]

I am using the refill pack for the cp910, it’s the same exact one I have been buying since I got it. And it stopped in the middle of the box, I had already used one cartridge and was in the middle of the second ink cartridge I still have one left and I even tried to switch it to the last new one thinking maybe bad cartridge but no luck. It still gives me the same errors. I haven’t been able to print anything for the last 4 months. 

[Patrick]

Hi Tm828,

Thank you for your reply.  It would appear that your SELPHY CP910 would require service.  To obtain service for your CP910, please log in to your My Canon Account:

https://mycanon.usa.canon.com/signin

Once logged in, click on your CP910

Click on the Product Support button

Scroll to the bottom and click on the Start Repair button