Selphy Square QX10 says new ink cartridge is unsupported

[teroux]

Hello, I’m having trouble with ink. The app is saying the new ink cartridge is ‘unsupported’. What does it mean? It is official Canon Color Ink/Label Set XS-20L Square Format Label. I am quite furious, I’ve changed ink multiple times before without any issues and now this. I have three new boxes and each is labelled ‘unsupported’ by the app. It’s 50 euros… please help 

[Patrick]

Hi teroux,

Because you get the same error with multiple cassettes It would appear that your SELPHY QX-10 would require service.  To obtain service, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on Service & Support on the left side of your My Canon account.

On the next page, click on the red Get Service & Support button to the right of your SELPHY QX-10.

Then on the page that appears, scroll down and click on the Start Repair button.

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