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Selphy CP1300 - After it turned on - Display stays as Canon and the keypad no response

watercolour
Apprentice

After I turned on the photo printer, the display says 'Canon' and the keypad no response at all. I have to disconnect the power in order to switch off the printer. Tried turning on again. Same thing occurred. Nothing helpful under the troubleshoot section of the manual.

Any similar experience in the past?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since unplugging and plugging back in did not resolve the issue, the printer will require service.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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