SELPHY CP1300 set to BW but still printing color

[lemmuellapuz]

Hi,

I'm trying to print an image and be filtered by Selphy CP1300 to black and white. I already changed "My Colors" to B/W in printer settings. But still, the output of the print is not black and white. Am i missing some configurations? How can i fix this.

Thank you

[ArthurJ]

Hi lemmuellapuz,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please dial 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

[jromph]

hi, did you happen to print in black and white?