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SELPHY CP1200 Won't Recognize Ink Cartridge


I own a selphy 1200. I purchased a ink/paper pack that is compatible however when I insert the ink cartridge, the printer does not recognize it. The printer states insert ink cartridge. What is wrong?


Product Expert
Product Expert


Please click HERE for steps to resolve the ink/paper error. If the issue persists, the printer would need to be serviced.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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