Print queue always empty - Ivy Mini Printer

[gray45]

Every time I try to print a photo it says "The print queue is empty".  We have tried loading different paper, uninstalled the app, reset the printer, but nothing works.  It worked fine until today. It was a Christmas gift for my daughter.  Ivy mini printer.  Any suggestions????

[Danny]

Thanks for joining the conversation, gray45!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[gray45]

Thank you. 

It is an Android.  Samsung.  

It worked fine up until yesterday.

[Richuk1968]

Same problem,  using Samsung.  Any solution?

[Richuk1968]

Any update in this ?? Tried another samsung phone (android) and it worked ok. But not working with original phone (android system is fully updated)