08-27-2022 09:01 PM
My Pixma TR150 printer has worked fine for the last couple years. I had been printing with it prior to leaving on vacation. When I returned, I had to change the black cartridge and now the printer prints only with the color cartridge. Anything that is black on my page won't print. I have changed to a different ink cartridge, done a nozzle check, a cleaning and a deep cleaning, and tried to align the printer head. I received error code 2500 on the print head alignment--resolving the code only tells me things I've already tried. I cannot manually align it because it won't print the black ink.
I don't have official Canon ink but the ones I've been using have worked perfectly in the past. I even tried a different one than what I had used prior, with the same problem.
Any ideas? Thanks!
Solved! Go to Solution.
08-31-2022 11:03 PM
If you have a Canon account, you should be able to access support that way too.
08-28-2022 02:38 PM
Make sure printer ink cartridge contacts are still clean.
If using refurb ink cartridge, try Canon.
A couple of years ago, my Canon PIXMA MP495 wouldn't recognize any ink cartridges anymore. Troubleshooted the heck out of it, no go. Couldn't only get it to recognize black.
08-31-2022 09:31 PM
I put in the official Canon black ink cartridge and it still wouldn't print black. I removed the print head (after doing everything else such as deep cleaning and trying the print head alignment, which failed) and the black looked quite clogged so I cleaned it carefully with alcohol and a swab. It still will not print the black. I'm so frustrated.
08-31-2022 09:55 PM
Shoot. Good troubleshooting though. I only have a couple of other ideas:
08-31-2022 10:33 PM
Thanks, Brad. I tried to Google my topic but only see articles I've already accessed and they don't tell me anything different than what I've done. I even replaced the print head and it still won't print the black ink. I will need to contact Canon service. Thanks for your help.
08-31-2022 11:03 PM
If you have a Canon account, you should be able to access support that way too.
08-28-2022 05:19 PM
Thanks! I have a Canon cartridge on order and will try it.
08-02-2023 01:49 PM
Hi, been trying to troubleshoot the exact same problem and have also tried everything that you have done (including a new print head). Nothing fixes it! Did you get results from Canon? This printer is only 18 months old and I am totally frustrated. It shows that I have a full Canon Black cartridge but it will not print no matter what!!
08-09-2023 06:40 PM
Hi Donna. I had this issue come back again after finally getting things to work. I started using non-Canon ink and that did a number on my print head. Had to order a new head and now only use Canon ink. I was told Canon puts something in their ink so it won’t clog print heads. Haven’t had trouble since doing that.
08-09-2023 06:42 PM
And no, Canon was no help. I got help from a local print repair place.
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