Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ivy mini photo printer - dark and streaks from very first print, is this just a poor quality printer


I just purchased a Canon Ivy Mini Photo Printer, and straight out of the box (yes, I did place the blue sheet face down under the stack of paper), the prints are horribly dark and every single one has vertical streaks. I even tried lightening the images on the app before printing - same outcome. Is this just as good as it gets? I tried calling Canon support because I was told if I registered, I'd have access to personalized support - but after a brief 15 seconds to tell them I was calling for help with the Ivy printer, I finally hung up after 30 minutes on hold and never having any representative return. 



The exact same thing happened to me. I also contacted support and was routed to a voicemail.Will try again support because this is unacceptable quality.

Product Expert
Product Expert

Hi deborabeth,

To speak with a technical support representative, please follow these steps:

1.  Please log into your My Canon account:

2.  Please click on My Products on the left hand side.

3.  On the page that appears, you should see your IVY printer.

4.  In the last column to the right of your printer, click the 3 dot button
and then click on "Get Support"

5.  On the next page, please scroll down and click on the "Phone Support" button

6.  Once you have clicked that button, please call 800-652-2666 to speak with a technical support representative.

In regards to the issue that you are experiencing, please load the blue sheet again and then use the Canon PRINT Inkjet SELPHY app to print an image.

If the issue persists, please load the blue sheet from a new pack of paper and load that paper as well, then print using the Canon PRINT Inkjet SELPHY app.

If the streaks still appear, your IVY would require service.  To obtain service for your IVY printer, please log in to your My Canon Account again.

Click on My Products and then click on your IVY Printer.

Click on the Product Support button.

Scroll to the bottom and click on the Start Repair button.







Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5