Cartridges in PIXMA TR150 Not working

[roscleo]

I have a brand new Canon out of the box, I tried to insert the cartridges they don't seem to seat solidly in, they feel loose no matter how hard I push down there's a click put no lights are coming on in either cartridge. I read sometimes the cartridges sent are bad so I purchased another set, and tried inserting them. I finally got the black one in that feels like it was seated but the light still won't come on. I have owned many printers previously never had a problem getting cartridges in or seated in another other printer before. I see others have had similar problems with cartridges. Any help would be greatly appreciated about what is wrong with this printer or should I just return it and get something different? 

[Patrick]

Hi roscleo,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR150 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via phone or chat.

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