Canon Ivy Mini photo printer - in a loop in connecting from Iphone to app

[lgedick]

Everything was working fine for months when all of the sudden I needed to charge my printer.    I charged it no problem.  However, since then I haven't been able to connect from the app to the printer.   It finds the printer upon searching and when I try to connect it then says, it cannot.  It goes into a loop and the white light on the mini printer blinks but will NOT connect on my app.  I tried deleting the app, turning wifi on and off, I feel like I have tried everything I can think off but still is not connecting, its in a loop!  Can someone help?

[Patrick · Accepted solution]

Hi lgedick,

To resolve this issue, please try these steps:

1.  On your iPhone, return to the main screen of the phone and tap Settings.

2.  In Settings, tap Bluetooth.

3.  The Mini printer should be listed.  Tap the blue circle with the letter i to the right of it.

4.  Tap Forget This Device.

5.  Please obtain a paper clip or something small such as that.  Please turn your Ivy printer on and then insert the paper clip into the hole labeled "Reset".  It is #5 in the image below.  hen you insert the paper clip, you should feel a button depress inside the printer.  Hold that button down for 4-5 seconds and then remove the paper clip from the hole

The printer should then again appear in the Bluetooth list on your phone.  Connect to it and then you should be prompted to open the Canon app.

[lgedick]

Perfect! Thanks so much that worked!!!!!!

[Abi_blouin]

Hello, 

I have this same issue, except now when I go into the app and it pops up to choose a Bluetooth device, now the printer does not show up at all. I am also pretty sure my Ivy printer does not have a reset button?? 

thank you 

[Abi_blouin]

I just tried it again (I did see the reset button, I responded earlier while I was away from the printer) I followed the steps exactly as listed but when I go to the canon mini print app and it says “select an accessory” there is no accessory listed. 

[juanmavelasco]

It is still not working; it goes in a loop and there is no Bluetooth device to select. It works with some phones but not with my daughter's phone who is the main user.  She has the latest iPhone and the latest OS installed.   It has worked for her in the past without an issue.   What other options can we try?

[Debrab8815]

Same

[madsprintinpics]

I’m having the same problem i believe.. I’ve been at this for well over 2 hours in exactly that- a loop. And It is impossible to get live help or really any help at all. Someone please help or tell me what to do 

[Patrick]

Hi madsprintinpics,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your IVY printer and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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