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New Contributor
Posts: 1
Registered: ‎05-28-2016

I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

I have a CanoScan 9000F Mark II scanner and I am using Windows 10.  I can go to the Canon Utility and select it to scan.  The scanner scans the photo/document, however once it has completed a scan a popup Canon IJ Scan Utility message comes up stating "An internal error has occured.  Restart the computer, then try again.  Code: 9,202,3".  I restart the computer and the error continues.  I am saving to my Pictures folder in My Documents.  I have tried different selections (e.g. Auto Scan, Photo, Documents, etc.) with the same result.  Please help!  Thank you.

Product Expert
Posts: 2,722
Registered: ‎10-16-2012

Re: I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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New Contributor
Posts: 1
Registered: ‎01-12-2017

Re: I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

I am getting the same error message. I am using a windows 7 system.

 

What I have found out is, after scanning a photo, if I move the photo from the saved location before closing the scanning software, I get the error message. This seems to have something to do with the editing software that Canon has set up to automatically open (My Image Garden) when the scaning software is closed. If I have moved the photo to another location, close the scanning software, I then get the error message.

 

With what I have been doing (scanning slides, over 1500 so far), I have a file set up that the scanner puts them in. After I scan each box/tray, I move them into there own file until I get done. After I realized that the error is from My Image Garden not being able to find the recently scanned photos/slides, I stopped worring about the error message.

New Contributor
Posts: 1
Registered: ‎01-14-2017

Re: I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

I am getting the same error.

a pixma mg4250

a laptop using windows 10 home 64 bit.
and pritner/scanner is connected via usb cable.

I did all the basic steps already:

 

rebooted pc multiple times (as given by the error)

reinstalled software, printerdrivers

checked for firmware updates( no available)

powered off, unplugged printer

(in regards to the previous user: I'm not doing anything fancy, special. most scan settings are default. so the problem lies with the software/os combination. no fancy tricks here

 

nothing seems to resolve this issue.
I have other people with issues with canon and windows 10 as well. I'm getting the very distinct feeling that windows 10 integration and canon don't go hand in hand and that's a shame as it's really putting me off when it's time for me to pick my next brand of printer...

New Contributor
Posts: 2
Registered: ‎03-14-2018

Re: I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

hi there,

here the same problem;

 

Canon pixma 925

windows 10,64 bit

cannot scan any more

suddenly error code 9,202,3

 

 

al reset/new software download / firmware printer is latest etc.etc.

response from canon helpdesk; "it is a windows error"

nice

and now............................?

Moderator
Posts: 1,388
Registered: ‎07-08-2013

Re: I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

Hi, adriaan600!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

New Contributor
Posts: 2
Registered: ‎03-14-2018

Re: I am getting an Canon IJ Scan Utility Internal Error Code:9,202,3. Please Help!

ok, thanks for the response

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