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imageFORMULA P-215II - Paper Jam / Cover Open Error

st0430
New Contributor

I keep getting a Paper Jam / Cover Open error on my P-215ii scanner.  I have cleaned everything very well and inspected the rollers/wear items.  Nothing looks bad or damaged.

 

Are there any known problems to cause these errors?

 

 

Thanks in advance.

1 REPLY 1

Sonya1
Product Expert
Product Expert

Hi st0430,

 

To make sure we are on the same page, I suggest you follow the steps at this LINK to clear the error message regarding your imageFORMULA P-215 II.  Please make sure you hear a "click" when closing the cover. 

 

If the error message persists, please contact our support group at 1-800-423-2366, Monday-Friday from 8:00 am to 8:00 pm ET, excluding holidays.

 

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