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imageFORMULA P-215II - Paper Jam / Cover Open Error

New Contributor

I keep getting a Paper Jam / Cover Open error on my P-215ii scanner.  I have cleaned everything very well and inspected the rollers/wear items.  Nothing looks bad or damaged.


Are there any known problems to cause these errors?



Thanks in advance.


Product Expert
Product Expert

Hi st0430,


To make sure we are on the same page, I suggest you follow the steps at this LINK to clear the error message regarding your imageFORMULA P-215 II.  Please make sure you hear a "click" when closing the cover. 


If the error message persists, please contact our support group at 1-800-423-2366, Monday-Friday from 8:00 am to 8:00 pm ET, excluding holidays.


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