Both of those serial numbers belong to non-US market printers. We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
We should also point out that your Canon printer's model number should be displayed prominently on the top and/or front of the unit. Canon PIXMA printer model numbers typically begin with 1 or 2 letters (such as G, TS, TR, MX, MG, MP, iP, or iX) or the word "PRO" followed by up to 4 numbers. All of our web sites, including those of our international colleagues, index their sites based on those model numbers, so if you approach them for help, they'll be able to provide it more readily with the model number than the serial number.
We hope this helps!
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.