If that e-mail address is, indeed, fine, then I think they should change the wording. It's VERY confusing as I noted. I can totally understand a queue -- I was, indeed, assuming a queue -- but the wording is saying "unmonitored," which sounds like no one will read it, ever. Another confusing point was that, when I click in the My Account area on my particular device and indicated that I wanted support on it, it said on the screen that my device was out of support. Of course it's NOT -- I just bought the thing a couple of months ago and paid for an extended warranty, too! You/they need to work on a few things like this. At this point, thanks, but it's not an emergency, so I'll wait and see what the reply to the e-mail is -- this is my busy time and I don't want to deal with it now until next week.
