I have been having the same issue since mid-year and, having just purchased and registered a new canon camera, it's very frustrating. I'm getting two main errors:
1. This site-specific error where it denies me access at some point. Here's an image and verbiage:
You don't have permission to access "http://www.usa.canon.com/shop/ink-toner" on this server.
I have tried different internet browsers, devices from computers to mobile, clearing my cache, changing security settings, and completely disabling ad blockers. I am at a loss of progress with this.
2. The second issue I'm having is that I think my account is somehow associated with a business account. When I am able to access the site for a brief moment, the business section is the only area I can access reliably. When I navigate to the consumer or pro portions of the Canon USA website, I am kicked out with an error that says
"Your account is not associated with this store."
It then logs me out, asks me to log in again, and then -most of the time- proceeds to the access denied page. Either way, this always ends up with an access denied page.
My thoughts are that this has to do with something on Canon's end potentially perceiving the activity as suspicious and locking our IP addresses down for security reasons since I get the same access denial regardless of browser or device. We could really use some help here from Canon support! Please let me know if there is something I haven't tried or if there is someone to reach out to regarding this.
Hi, radhazardman! We recommend trying a different browser or accessing the site from a different device. If you're using a VPN, that might also be a complicating factor. If you continue to have trouble ordering ink from our web site, you're always welcome to give our sales team a call. They're open weekdays and Saturdays at 1-800-385-2155.
Hope this helps!