can't print 13 x19 size prints -

[rondonofrio]

keeps saying needs media and i have the sheets in the feeder its a brand new peinter - it printed 8x10's pwerfectlyt through the same feeded

[Crista]

Hi rondonofrio!

Thanks for posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what printer model you own. 
 
If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!