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New Contributor
Posts: 2
Registered: ‎10-14-2020

Where do I report issues with the support website?

Hey,

 

I filed a support request for a lens under warranty. At the end of the process I end up on a page with a big red "PRINT PDF" button which should give me instructions to send my lens in. When I click the button I land on a white page, with no PDF getting displayed or downloaded. 

 

I tried with Chrome, Edge, Firefox. Same result.

 

Where should I report this issue or is there a known workaround in the community?

 

Thanks!

 

Screenshot 2020-10-14 063257.png

Highlighted
New Contributor
Posts: 2
Registered: ‎10-14-2020

Re: Where do I report issues with the support website?

FTR, I also see javascript errors in the blank page when I check it with the dev tools:

 

TypeError: Cannot read property 'requestID' of undefined
at ServiceDetails._this.componentWillMount (app.27ac1de12f8a4a03f947.js:40011)
at sg (vendor.5686f075c88981994cb7.js:428)
at Rg (vendor.5686f075c88981994cb7.js:451)
at xh (vendor.5686f075c88981994cb7.js:478)
at yh (vendor.5686f075c88981994cb7.js:479)
at Vh (vendor.5686f075c88981994cb7.js:488)
at Yh (vendor.5686f075c88981994cb7.js:487)
at Wh (vendor.5686f075c88981994cb7.js:487)
at Ah (vendor.5686f075c88981994cb7.js:485)
at og (vendor.5686f075c88981994cb7.js:483)
Xg @ vendor.5686f075c88981994cb7.js:464
vendor.5686f075c88981994cb7.js:488 Uncaught TypeError: Cannot read property 'requestID' of undefined
at ServiceDetails._this.componentWillMount (app.27ac1de12f8a4a03f947.js:40011)
at sg (vendor.5686f075c88981994cb7.js:428)
at Rg (vendor.5686f075c88981994cb7.js:451)
at xh (vendor.5686f075c88981994cb7.js:478)
at yh (vendor.5686f075c88981994cb7.js:479)
at Vh (vendor.5686f075c88981994cb7.js:488)
at Yh (vendor.5686f075c88981994cb7.js:487)
at Wh (vendor.5686f075c88981994cb7.js:487)
at Ah (vendor.5686f075c88981994cb7.js:485)
at og (vendor.5686f075c88981994cb7.js:483)

Highlighted
Moderator
Posts: 1,869
Registered: ‎07-08-2013

Re: Where do I report issues with the support website?

Hi, Gobry!

 

If you still need help, our US-based Factory Service Center support squad will be glad to assist you with the process.  Give them a call weekdays at 1-866-510-1335.

 

Hope to help you soon!

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