@amjjoo wrote:
Hello,
Today I contacted Canon to get help reconnecting my Chromebook to my Canon MG2920 printer wirelessly. I had recently lost connection to this printer.
After an online chat, I was called by a tech who sounded like he was in India. After checking to see that my Windows computer could make the connection [even after I told him I had already confirmed this connection]. After making a successful test print, he implied that the reason I could not print from the Chromebook was that my wireless link was infected and he wanted to sell me security software at roughly $100/yr. During the small talk, he asked me about the Presidential election in the US and who I would support. This is highly inappropriate and somewhat embarrassing. He also asked me my age. I finally disconnected the phone conversation as I was concerned that he not serving my original request. I believe his first name was Victor.
You should know about this as it can surely affect future sales in Canon equipment. I understand that it is important to reduce the cost of tech support, but not at the expense of future sales.
Sorry to have to have to inform you of this. You didn't contact Canon... You didn't speak to a Canon Representative.
Maybe you think you did, but sorry.... No. Whomever you spoke with however the call started it wasn't Canon.
Canon doesn't sell security software. If you gave this person any personal information or a credit card, consider it compromised.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8
~CarePaks Are Worth It
