AI this
Gotta' blow off some steam about my experience on CPS this morning. I was a Platinum CPS for years but let it lapse and am now trying to get it going again. After logging in to my CPS account, I tried to do all of the following, and all of them failed.
- register some new gear I had purchased (AJAX hung when I tried to skip CarePAK activation)
- subscribe to a CPS plan (AJAX hung on step 3)
- arrange a new repair order ("required fields missing" when the fields in question are filled in)
- add my current address to the address book (generic "try again" error)
- delete 5 redundant addresses in the address book (generic "try again" error)
- set a new default address (generic "try again" error)
I tried to find a phone number for phone support, couldn't find any. Tried to find a way to issue a formal support message via form or email, nope, not that I could find. The only avenue seems to be this generic community forum that nobody at Canon pays any attention too, much less anyone at CPS.
When I was an active Platinum member a few years ago, the CPS experience was top tier. Today's experience? Bad in every way.
