04-28-2016 03:11 PM
I don't know why you let something fall this far.
First of all, take a look at your typical thread: http://community.usa.canon.com/t5/Printer-Multifunction-Support/MX922-scanner-problem-message-set-th...
It's full of "me too" answers. No one gets a single problem resolved.
Why don't you follow the format of Stack Exchange Q&A sites, and upvote answers that are helpful, instead of flipping through 5 pages to find nothing helpful, and no voting system to know if an answer worked for others or not.
This is EXACTLY why people chose other brands. If Apple ever released a printer, they'd kick your butt in customer service and forums, and would dominate the industry.
This is why your wait time is 30 minutes when you call, meanwhile other companies are less than 5 minutes... because you guys resolve 0 problems on your forums and FAQs, which causes a massive backlog in calls. There is no way to troubleshoot on your own, so everyone has to call.
Customer experience... MBA 101.
04-28-2016 03:43 PM
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05-11-2020 05:35 PM
I tried both your numbers- neither was successful. Basically you sold me an expensive scanner, I've barely used it, and it sporadically doesn't scan.
It prints from the Dell PC, and it pulls documents through the feeder to copy.
The problem is it won't scan. But it scanned yesterday. Just not today.
What a waste of money. No machine should be this finicky.
Your tech support is atrocious, told me to go to Best Buy to get it fixed. Thanks a lot.