12-21-2020 10:27 PM
So a few months ago when the canon site was down or hacked. I lost all my products registered in the product registration page. I contacted support but they never got back to me. Anyone here have a suggestion on how to fix this.
12-22-2020 01:30 AM - edited 12-22-2020 02:57 AM
Greetings,
I hadn't checked for a while. I have 11 or 12 products registered currently. You are the first person I've heard about that lost registerd products. I know some lost images on image.canon.com, but nothing else.
Speaking with support is going to be your best option. You may still need to re-enter data, but I'd check with support first to ensure the preferred course of action.
~Rick
Bay Area - CA
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