08-19-2024 04:38 PM
Has anyone come across this recently?
I got an email from FedEx today (I checked the email address and it looks legit) with a shipping label (and attached QR code) to send Canon an RMA (returned merchandise authorization) for an R5. Here's the info it has on the label.
The phone # I can't trace it on Google, but doesn't look like it's connected to Canon Factory Service Center. I forwarded the email along to FedEx's abuse address for them to look into it.
I don't own an R5 and I haven't bought one either.
Ship toItem descriptionReturn merchandise authorization (RMA)Recipient phone
CANON FACTORY SERVICE CENTER |
EOS R5 |
8443474962 |
08-20-2024 08:49 AM
Hi, Travis.
I've searched by all the info I have here - your name, and this mystery number. I can't find an order, repair, or RMA in any of our systems, so I'm pretty sure this is a phishing attempt. BUT...
To be super safe, I recommend contacting our sales team by phone at 800-385-2155. When the automated system comes on, select the option that says you want to place a new order. That will get you to an agent. They'll be able to double-check with additional, private information that you can verify with them over the phone.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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