Scanner doesn't scan

[barry2]

Scanner worked fine just a a couple of weeks ago. Now when attempting to scan, the window on the printer says processing... then returns to initial window but nothing happens.  No scanner eye movement, no noise, no pop-up icon on computer...nothing. It was barely used for scanning.  Stiil prints and copies fine, even via bluetooth. ANY THOUGHTS??? 

[SamanthaW]

Hi, Barry!

To have a better understanding of your issue, please let everyone know the model of printer/scanner you have as well as your computer's operating system.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666).

Thanks!