Recycling Cartridges - Error Accessing Shipping Label

[Jimmy17]

I've been having problems using the site to print labels for toner cartridges.  For two weeks now I've been receiving an error that the site has encountered a problem and to check back in a few minutes.  Could someone please check the site to verify that the link for printing return labels is working.

[Stephen]

I just checked, and it's working for me. I'm using Edge as my browser. Try this page: https://canon.us/recycletoner 

[madelinemoore]

I am having the same issue as Jimmy. I need to return some toners but the label maker on your website is throwing an error. Can you please advise how I can get pre-paid labels for these toners?

[BONNIE2]

Same here.  I've tried both Chrome and Edge browsers and still get the error "The application has encountered an unknown error. Please try again in a few minutes!" after typing in all my information, confirming I'm not a robot, and reviewing the information.  

[Stephen]

Weird. We just tried again, and it's working for us. If you can't take care of it, our sales team can fill out the form for you. They're at 800-385-2155 M-F 9a-9p (ET). When the automated system picks up, tell it you want to talk to someone about placing an order. 

[burnetclerk]

I called and Yvonne was very friendly but she was not able to fill out a label but gave me a number for Business Support 1-844-443-4636.   

[Jimmy17]

I tried and it's still not working.  I will check with our IT person to see if they can resolve this issue.  Thanks for your help in this matter.