12-28-2020 01:43 PM
I can't get past the hour long wait time to talk to an agent. When I have waited and asked for this RMA# to return a lens, I get transferred to another agent with another hour wait time. I tried chatting, she told me I had to talk to a live agent. Can anybody tell me how to return the lens and get credit, or get this RMA# they say you need to have?
02-10-2021 04:13 PM
Hi! If you still need to return merchandise, calling our US-based sales support squad will be the best way to make that happen. You can reach them weekdays and Saturdays at 1-800-385-2155. Be sure to have your order number ready when you call.
Hope this helps!
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