01-09-2020 06:19 AM
01-09-2020 09:35 AM - edited 01-09-2020 09:37 AM
This is in the product's manual
The [AutoPlay] screen may not appear in some operating
environments. In such cases, open the [ONTOUCHLITE] drive in
Windows Explorer, for example, and start the application
directly by double-clicking [ONTOUCHL.exe].
Depending on your operating system, the drive name may not
be [ONTOUCHLITE]. Open the drive on which [ONTOUCHL.exe]
is located, and start the application directly.
It means that in some cases, depending on your OS or hardware that the embedded "One Touch Lite" software will not auto run when the scanner is connected to certain systems. In this event, you need to navigate to the products software folder and run the installer manually.
If this is not possible, you will need to resolve the failure to detect hardware issue which is specific to your computer and not the fault of the scanner. You can also download and run the full version of Capture On Touch from the product support page which will be avaialble anytime you connect the scanner to your PC.
imageFORMULA P-215II Support and Downloads
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01-09-2020 10:02 AM
01-20-2020 03:41 PM
It is recommended that you call our call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays. The support representative can perform additional troubleshooting steps to try and resolve the issue. We apologize for any inconvenience this may cause; however, these steps need to be provided by phone with a technician assisting you through them.
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