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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Posting section

Thanks for the information, aflamingo! Clicking on the "Personal Printers" option should bring you to the correct place. You should then see the red "NEW MESSAGE" box in the top-left corner. Here is a direct link to the forum in which you can post your message:


Also, we wanted to mention this community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! However, if this is a time-sensitive matter, of if you are looking to get support from Canon, please reach out to our US-based technical support team via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).


Thanks and have a great day!

Occasional Contributor
Posts: 24
Registered: ‎08-25-2018

Re: Posting section

thanks for the link, I tried to get there thru the page, but,.. I'll save the link.


New Contributor
Posts: 1
Registered: ‎10-09-2018

cannot change bmp file on printer ts 6050

I am trying to scan an odt document from my printer (ts6050) to my laptop but it ALWAYS ends up as a bmp file which is no good as I want to edit the document (Docx or odt) Any info gratefully received! 

New Contributor
Posts: 2
Registered: ‎10-23-2018

Re: Posting section

[ Edited ]

@aflamingo wrote:

Thanks, but the link you gave me takes me to essentially the same page I was on.  About, camera, printer cinema eos etc  [links removed per forum guidelines]

and no way to post a new message.

Clincking on the printer, i see the provate message button but I'm prettly sure that won't help. 

Here's my problem my iX 6820 has suddenly started spitting errors, B200 and now 1403.  And I have deadlines.



attempt going to the main forum web page, observed at [link corrected] and you may see a listing of categories like "EOS," "EOS rebellion," 'personal Printers," "office Printers," and so on. after you click on on one of these boards you may see a red "New Message" field inside the top-left corner to allow you to submit. in case you preserve to run into any issue, let us recognize which product you have got which you wish to submit a message about and we're going to link you at once to that particular forum to post.


we hope this helps and sit up for your contributions!

New Contributor
Posts: 1
Registered: ‎01-22-2019

Moon photos did not save

I ws shooting the eclipse onthe 21st and many of my photos did not save while others did. I also had the message of Exp SIM and I have read that this indicates something about not bieng enough light. The image was clearly shown on my live view when I hit the shutter button but it did not save. The ones that did not save were the ones that were the largest and the brightest.


I was using a Tamron 18 - 400 mm lense on a 80 D body. 

New Contributor
Posts: 1
Registered: ‎12-06-2019

Switching a printer to wireless mode

I have Canon NG 6320 connected to Win7 Desktop PC via USB cable.

Now I added a second PC with Win 10.

I have a home Wi-Fi network both PCs are connected.

My questions: 

1. If I switch the printer to wireless mod, will I able to use the printer with both PCs?

2.What is a step-by-step procedure to switch the printer to wireless mode, register it on home network and on PCs?

New Contributor
Posts: 1
Registered: ‎02-21-2020

Cannon Printer MX298 Printer Issues

I have ben having a lot of problem with my Cannon printer.  First it started with the 5011 error which based on this forum I can fix only termprarily by turning off and pressing the power and cancel button.  Now it seems to have lost communication with my wireless router and I can't print.  When I check the spool it shows error printing.  Everytime I try to hit the LAN connection on the printer to re-establish the connection I get the 5011 error again.  When I turn off the printer, it won't turn back on. I then have to unplug the power button and plug it back on again.  I've been trying to fix or about 2 weeks now and about ready to chuck it  Any suggestions?

Occasional Contributor
Posts: 24
Registered: ‎08-25-2018

Re: Cannon Printer MX298 Printer Issues

What I find I have to do from time to time with the 2 pixma's I have

delete the printer driver

reinstall the printer

It's a pain in the butt, but seems to fix it

New Contributor
Posts: 1
Registered: ‎07-30-2020

Re: Adding MX922 Printer to Samsung Android phone

My MX922 printer is functioning off my Lenovo Ideapad 320.  I am also trying to set the printer up to print from my Samsung 11 Android phone via WIFI.  I am unable to find the IP address from my Windows 10 settings on my Lenovo ideapad 320.  It shows it as : 0000.0010.0000. and that is swiftly rejected as an IP Address.  I have also identified it in my phone as Ip4 or Ip6 which is also rejected as an IP address.  I have also gone through the steps on the menu on the printer itself with the same result.  I find nothing that remotely looks like an IP Address.  When my phone scans for nearby devices, it does not pick anything up.  Can this not be done?  If someone has done this, will you please tell me how?

New Contributor
Posts: 4
Registered: ‎07-24-2020

Re: Posting section



I have been struggling to find how to post new message. Read all the prior messages on how to but still do not find the New message button.


Why is it so difficult?


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