Phone or email for legal department?

[TLMurray]

I bought a Canon Maxify GX7120, and found, just today, it does not duplex on legal paper. 

I am furious because the technical specifications page mentions how it automatically duplex prints, but doesn't say anything about legal paper. I bought this thing about 64 days ago, so I'm well past the generic return phase.

Anyone have a number for their legal department?

[March411]

Canon USA - 800-652-2666

[TLMurray]

Umm, thanks, but that is tech support, and I kinda already had that. The best they could do is give me the email to the customer relations department. I did send them a message, and I am waiting for a reply.

[March411]

Well it appears you are on the right track. Good luck.

[ebiggs1]

"... doesn't say anything about legal paper."

That was probably a clue. You assumed something that was not stated.

[Tintype_18]

I don't know of any company that would connect a person directly to the legal department...unless the person is an attorney with a legitimate legal question or issue. Even then, I would think a connection to the legal department would be by filing a brief about a complaint or issue.

[TLMurray]

As it turns out, after sending some faxes and one paper letter, someone from Canon called me. A very nice person took care of everything to my satisfaction.

[TLMurray]

My girlfriend was an attorney for the SE region of the Federal Trade Commission for many years, and she turned down a promotion to head to Washington, D.C. I thoroughly conferred with her before I bothered to head down this path.

[jrhoffman75 · Accepted solution]

Good to hear. Please mark thread solved.