Hello DonaldKAllen,
The issue looks like a paper feed issue or it is power related. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
- Does the paper feed roller turn when there is no paper loaded and the advance button is pressed?
- Are you using the printer with batteries or is it plugged ingot the wall?
