06-27-2023 06:00 PM - edited 06-27-2023 06:00 PM
Users in the forum and the OP are getting confused when other people comment on old threads. This is because notifications get sent to the users that commented in the old thread awhile back. I happened to see this happen again. Then we have threads with multiple problems that are similar. But the repairs maybe different from the OP and the new users who have asked about a similar problem.
06-27-2023 07:12 PM
That is a great observation. I’ll look into this to see what options we have.
06-27-2023 07:16 PM
There's another thread I started about this earlier in the month with additional thoughts: https://community.usa.canon.com/t5/General-Discussion/Should-forum-prevent-replies-to-very-old-threa...
06-27-2023 07:27 PM - edited 06-27-2023 07:28 PM
Thanks for reminding me about that thread Ricky, I had forgotten about it. This at least got the attention of a Community Manager. The other forum is still good but there aren't any comments from a Community Manager or Community Moderator. So there's a higher possibility that a Community Manager or Community Moderator will take action on this. Thus locking old forums and preventing replies making old threads read only.
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