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Missing Package

QUEENAJANE
Apprentice

Can anyone tell me what to do if my package has been stolen.

I have tried reporting to Fedex and Canon customer support. No one came out a solution about it. It is more than a month. I used credit card on this order. And the bank has already charged me for this transaction. Don't know what to do.

 53e74898502b1591e269f40415b8d09.jpg

3 REPLIES 3

jrhoffman75
Legend

If package was delivered and a third-party later came and stole it (porch pirate) it would be an issue for police and perhaps your homeowners insurance. Canon's responsibility would end when FedEx picked up the item. Did the package require a signature? If you didn’t pre-sign and waive signature then FedEx might be liable. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thank you for your sharing. It seems like nothing we can do about it. 

While unfortunate, I think John summed things up well.  All of my Canon shipments have required a signature.  Nothing has ever been left.  

~Rick
Bay Area - CA


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