10-31-2024 12:12 PM - last edited on 10-31-2024 03:19 PM by Danny
Seriously this is the worst website I've ever navigated. Ordered ink a week ago and just realized, it hasn't arrived so signed in to check the status and it has yet to even leave the warehouse. No email regarding any issue and there is no one at all to contact. There's support for everything else except online orders. beyond frustrating. no general customer service or even an AI bot. Done ordering direct.
10-31-2024 02:51 PM
I had no problem chatting in for an online order last week.
10-31-2024 03:22 PM
We can understand your frustration, msjmt. You can check your order status anytime via your myCanon account or you can talk to our sales team Monday through Friday via chat or by phone at 1-800-385-2155. When you call, please tell the automated operator that you'd like to place a new order so that you get routed to an agent.
Hope this information helps!
11-13-2024 12:58 AM
Thank you, I will do it.
11-13-2024 01:00 PM
Danny, thanks for the info. Will "file" for future reference.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.