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Happy with Canon service


I guess people post mostly when they have problems, so I thought I'd share a positive experience I've had, just for contrast.  I do know that not everyone has it all go smoothly, but I did, so here's my story.

Also I seem to see a lot of posts from people with broken cameras who seem to be desperate to do anything except get it repaired. Maybe the repair option isn't so bad.

Anyhow, my C70 developed a fault, and -- luckily -- I had 2 weeks of the 2-year warranty left, so you can bet I got it booked in pretty sharpish. They sent me a shipping label to print, and I dropped it off at a UPS store on a Monday morning. I got it back in my hands 9 calendar days later (yesterday), all fixed and great.

They sent me regular updates during the process, which was nice. The only wrinkle was the process to pay for the return shipping (£7.99); the web link didn't work, and I had to call them. Apart from that, overall a great experience. Thanks Canon!



Thanks for the positive review. Along those same lines, I have been around the hospitality industry since 1964. I always try to give a positive remark to the restaurant manager. All they hear are the negatives, either in person or on the social media.

Canon EOS T7; EF-S 18-55mm IS; EF 28-135mm IS; EF 75-300mm; Sigma 150-600mm DG

Rising Star

Service after the sale is what has made me a Canon user for life.

Steve Thomas

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5