Showing results for 
Show  only  | Search instead for 
Did you mean: 

CaptureOnTouch v4 "Request was aborted" when scanning to email


Hey guys


We've had the Canon DR C225 scanners for a while and just recently I installed a new one for a user and ever since we've been having issues scanning to email.  Whenever we scan to email the document appears and then I click finish and it will act like it's going to but then it'll say request was aborted and kick me back to the previous screen.  I'm not sure what's going on with this and I've called Canon support and both times they've told me that I either need to just wipe the machine or contact Microsoft but that's really not an option.  I've uninstalled the captureontouch software multiple times, and manually deleted the leftover files aftewards, used the regfix tool provided by canon, uninstalled the driver and reinstalled, used the latest version, did windows updates, removed windows updates, etc.  The only thing I notice is that when I log out of the user and log into a different account it works fine.  But when I log into that user on another computer it works fine as well.  So it's something specific with that application for the user but I just don't know what's going on.  It's now happening on a second PC and the only thing I think the two have in common is they both had Fujitsu scanners beforehand and the software was removed during the installation.  All other functions of these scanners work perfectly except for the scan to email.  Any ideas?


Windows 10 Pro 21H1

Scanner: DR-C225 II


Product Expert
Product Expert



If you have not done so, please make sure that Office is set as the default mail client on those computers. You can go to the following Microsoft Site for instructions:

If you are unable to scan to an email, there are a few more suggestions that you can try. First, please make sure that your security settings or profile settings are not causing a conflict. You can also try making a different program (such as Mail or Mozilla Thunderbird) your default email client.


03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.