Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canoscan lide 400 installation takes forever

I'm using windows 10, and I'm trying to install the canoscan lide 400 to my computer. But when it gets to step 3, it goes on forever. Any way to fix this? Thanks.

Product Expert
Product Expert

Hi Ighostult,


So we can assist you, we will need to gather some more information. Please write back with answers to the following questions:


  • Did you download the drivers from the website or did you run the setup CD?
  • If you downloaded from our website, did you download the CanoScan LiDE 400 Full Driver & Software Package  or CanoScan LiDE 400 Scanner Driver Ver.1.00 
  • Have you tried canceling the download and then try the install again?

We look forward to your reply.

I tried both the CD and download from the website. I also tried the CanoScan LiDE 400 Scanner Driver Ver.1.00 and no luck. However I tried installing the driver on my laptop which runs on windows 8.1 and it worked fine. My desktop runs on Windows 10 so I'm not sure if it's an OS issue.

Hi lghostult,


The may be a firewall or security setting on the Windows 10 computer that is not allowing the files to install. I would recommend contacting Microsoft and let them know that your Windows 8.1 had no issues install the scanner driver.  They will be able to troubleshoot your Windows 10 computer.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5