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Canonscan LIDE20 in devices but can't be seen by software..

abrogard
Contributor

I have a win7 machine - an old acer aspire - and I recently installed the Win7 driver for the Canoscan LIDE20 we have here and plugged it in.

 

The scanner shows up find in Printers/Scanners.

 

Windows sees the scanner itself whenever I plug it into another USB port.

 

Everything seems fine but the software I use can't find it:  NAPS2  and Windows Fax and Scan.

 

Device manager reports the device is working okay.

 

But I just had a fiddle with it and I notice that it lights up when first plugged in and if I then push the 'scan' button on the scanner itself it jerks around a little bit - moves maybe a quarter of inch - and then goes back to park and switches the lights off..

 

Hardware fault?  Scanner dead?

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