Canon order gets cancelled without notice

[kokapranay]

I placed an order (EOS R5) via phone on 6/14/2022 with 2 day shipping. I received an email confirmation as well. However i was told on 6/16/2022 by Canon that my order did not go through as the payment failed. I checked with my credit card company and they had approved the transaction. So, what is going wrong here???

[Danny]

Thanks for joining the conversation, khngnathan!  While we can't speak for your specific order, a common "red flag" that may get an order cancelled would be if the name and information in the billing address and shipping address don't match.  If you've made sure that everything's in order and you're still having trouble getting your order to go through, we recommend giving our sales team a call at 1-800-385-2155 or chatting with them on our site.  Today happens to be Black Friday so they're busier than normal and we appreciate your patience!