08-28-2018 08:01 PM - edited 08-28-2018 08:02 PM
If you haven't already done so, you may want to clear your browser cache to ensure any old cookies or outdated information aren't getting in your way.
Hope that helps!
I will try it again. THX.
The weird part is that it navigates to a new forum page, but I am logged out when the page finishes loading.
12-22-2019 02:44 PM
It's possible you run more than one real server at "canon.us" (most sites run *at least* two servers to provide high availability ... but may run more). To create a highly available site, a "load balancer" is used to balance traffic between the servers. There are two major categories of load balancers... one is a "geographic load balancer" which is really a special kind of DNS server (e.g. when I request the IP address of "canon.us" it gives ME an IP address of a server ... when YOU requests the IP address of "canon.us" it may give YOU an IP address of a DIFFERENT server.) The other type is a "local" load balancer. These behave a little more like a network switch in that when I connect to an IP address (which it calls a "virtual IP" or "VIP") it actually knows there are a number of real servers (which it calls "real IP" or "RIP") behind the the load balancer.
I almost certain that they use at least two hosting servers. One hosts the full UI version for PCs, and another hosts a mobile UI version for mobile devices. Of course, those two hosts would have to access to a shared database.
12-22-2019 02:59 PM
This is a really old thread, but the long and short of what happened is budURL, the vendor we use to shorten our URLs using the vanity site canon.us, changed their name to bl.ink. That most likely caused a certificate mismatch. We chose the vanity site "canon.us" because we're Canon USA. In the rest of the world, the Canon localities usually use their two letter country identifier somewhere in their URL, like canon.ca, or canon.co.uk. Here in the USA, we do ours kind of backward - usa.canon.com, but it allows us to have the vanity site canon.us as our shortened URLs for social media: canon.us/support for example. The top-level site canon.us only very recently started redirecting to usa.canon.com. As a matter of fact, I only found out about it while writing this reply!
It might not be super technical, but it's what happened. I hope that helps!