cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Warranty?

shinnwu
Apprentice
I bought Canon ELPH 111 IS camera in November 2013, and took some test pictures the day I received it. I didn't use it until last week and kept it in bag on drawer almost 10 months. I found the right part of LCD was white (the left part was black) filled with several vertical color lines, Since the camera is still under warranty, so I sent it back to Canon for repair. Yesterday I received an email saying that 'Impact/pressure damage to LCD - LCD is damaged internally. Repairs are not performed on the model you sent for service, your original product will be exchanged with a service replacement.', and Canon asked for the $87.90 for a refurbished one. I paid $89 for the kits (brand new Camera+bag+8GB) when the kit was on sale. It was devastating to find a new camera so fragile (I didn't drop or had heavy item on LCD - it was in a bag all time). What can I do? Maybe I will think twice (or three times) before I buy any Canon product.
2 REPLIES 2

ebiggs1
Legend
Legend

These inexpensive P&S are generally not repaired. No matter whether it was a Canon brand or someone else's brand.  It is more cost effective to replace it.

What I don't understand is, was the camera under warranty or not?  It sounds like "not" from your post.

No company will replace or repair a camera they see as having intentional or even accidential damage.  You don't expect them to, do you?

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

As I said in my post, 'the camera is still under warranty' (I bought it in Nov 2013, Canon has one-year warranty that why I sent it back including the original proof of purchase).  I could understand Canon didn't want to repair it (but send me a refubished on for $88).  I didn't drop it, and the camera stayed in the bag for 10 months without usage in a draw without any distube. Well, it was up to Canon to decide that I intentionally damaged it, and I could make my decision not to buy any Canon product in the future.

 

Thank for replying.

Announcements