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Occasional Contributor
Posts: 5
Registered: ‎09-04-2015

Canon Site - Cannot delete registered products

It used to be that I could delete my registered products that I no longer own. When I look at my products now, I get quite a few that I had deleted and now reappear. I cannot seem to delete anything.

 

Anyone have any insight to this?

Occasional Contributor
Posts: 7
Registered: ‎09-24-2018

Re: Canon Site - Cannot delete registered products

I cannot figure out how to delete "My Products" items either.

Also, I have lenses with Canon CarePAK coverage but the My Products list does not recognize this and tells me to purchase a service plan. I called Canon customer service yesterday and spent an hour on the phone getting transfered from one person to another about this. Never had these problems with Nikon.

Plankowner110
6D, EF 35mm f2 IS USM, EF 85mm f1.8 USM
Moderator
Posts: 1,368
Registered: ‎10-25-2012

Re: Canon Site - Cannot delete registered products

Hello!

 

You will need to contact our team for assistance with modifying your My Canon Account at this time. Our US-based team can be reached at 1-800-OK-CANON (800-652-2666). 

 

@Plankowner110 - When you spoke with Linda yesterday, she escalated your case to our Program Management Team to investigate your CarePak. They're the team who administers the CarePak, and will get to the bottom of that. If they have questions, they'll have someone reach out to you with the contact information that Linda gathered during your interaction. 

Occasional Contributor
Posts: 7
Registered: ‎09-24-2018

Re: Canon Site - Cannot delete registered products

Linda at Canon customer service was very courteous and helpful. The people at Canon are great, but they seem to have limited access to information on their computers.

Plankowner110
6D, EF 35mm f2 IS USM, EF 85mm f1.8 USM
New Contributor
Posts: 3
Registered: ‎05-26-2015

Re: Canon Site - Cannot delete registered products

[ Edited ]

What is the reason why we need to call instead of removing an item online from our registered products? Seems backwards.

New Contributor
Posts: 2
Registered: ‎07-29-2019

Re: Canon Site - Cannot delete registered products

What is the reason why we need to call instead of removing an item online from our registered products? Seems backward.

Highlighted
New Contributor
Posts: 1
Registered: ‎08-07-2019

Re: Canon Site - Cannot delete registered products

I have the opposite issue. All of My Products cannot be seen. Support says they are there. I went to register a new Speedlite and saw none of my over 10 products listed. I have always used the same email; so I haven't created a new account. Support told me to wait a week or two because "There have been recent changes to our Canon Accounts." One week and use of four different browsers only show the new registered product. I use the "My Products" registration page as one form of insurance. In case of theft.
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