cancel
Showing results for 
Search instead for 
Did you mean: 

CanoScan 9000F Mark II - Can't get access to my scanned images

philateech
Apprentice

I've had the same issue. Happened with my MBPro and my Canon 9000F Mark II scanner all of a sudden, and I hadn't made any changes. I can scan from the utility, but can't scan from My Image Garden and can't save images after scanning from the scanning utility. Also couldn't add scanner back into the printers/systems and preferences. The scanner worked fine for a lomng time, then all of a sudden, didn't. never got it working again. Just got an new Macbook Air M1 2020 and same thing. Frustrating to no end. Yes I have the latest everything from Canon. Yes I have restarted, etc. Yes, I have done everything possible. This is on the Canon side.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi philateech.

What version of OSX is installed on your Mac?
When you attempt to scan using the IJ Scan Utility, does an error appear?  If so, what is the exact wording of the error message that you get?

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM