Cannot communicate to scanner - Canon canoscan 5600f

[canonmacuser]

Hi there, first post, I have bought a second-hand 5600f scanner, but I cannot scan as I receive the error, cannot communicate with the scanner, despite my Mac acknowledging it exists. I have also tried using Windows 10, and I still receive the same error using MP navigator. 

Any suggestions on what I should do? 

Thanks. 

[ArthurJ]

Hi canonmacuser,

If you are still having this issue, I recommend contacting our chat team.The real time support would be most beneficial in this case.

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.