11-09-2020 09:19 PM
I recorded a short video on my R5. I'm able to play it on my camera but when I connect the camera to my desktop, the video show 0 bytes in the folder. I'm unable to download it to my desktop. Suggestions?
11-10-2020 10:05 AM
The desktop is running Windows 10. I'm connecting with the Canon supplied USB cable straight from the camera to the desktop. I'll try a different computer, and maybe try I'll Canon Connect to see if I get different results. I've download a few videos before, perhaps this is a fluke.
11-14-2020 11:04 PM
As a follow up to this thread: I downloaded and installed Canon's OS Utility 3.13.10 for Windows. After doing so, I was able to open that application and download the video file to my computer.
11-16-2020 10:00 PM
Thank you so much for this. I just shot video of a wedding ceremon, and the speeches, and my videos showed up as 0 bytes as well. I was prepping to tell the bride and groom no bueno on the video. Downloaded the app, and presto, i have video!!!! Guess i will be investing in a card readersooner than expected.