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Occasional Contributor
Posts: 8
Registered: ‎10-06-2016

EOS R5 Problem downloading video.

I recorded a short video on my R5.  I'm able to play it on my camera but when I connect the camera to my desktop, the video show 0 bytes in the folder.  I'm unable to download it to my desktop.  Suggestions?

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Esteemed Contributor
Posts: 4,313
Registered: ‎02-17-2016

Re: EOS R5 Problem downloading video.

How are you downloading it to the desktop?

What OS?

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Occasional Contributor
Posts: 8
Registered: ‎10-06-2016

Re: EOS R5 Problem downloading video.

The desktop is running Windows 10.  I'm connecting with the Canon supplied USB cable straight from the camera to the desktop.  I'll try a different computer, and maybe try I'll Canon Connect to see if I get different results.  I've download a few videos before, perhaps this is a fluke.

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Esteemed Contributor
Posts: 4,313
Registered: ‎02-17-2016

Re: EOS R5 Problem downloading video.

Do you have a card reader available?

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Occasional Contributor
Posts: 8
Registered: ‎10-06-2016

Re: EOS R5 Problem downloading video.

I don't have a card reader for CFepress...yet.  I'm confident I'll be getting one in the very near future.  ;-) 

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Occasional Contributor
Posts: 8
Registered: ‎10-06-2016

Re: EOS R5 Problem downloading video.

As a follow up to this thread:  I downloaded and installed Canon's OS Utility 3.13.10 for Windows.  After doing so, I was able to open that application and download the video file to my computer.  

 

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New Contributor
Posts: 1
Registered: ‎11-16-2020

Re: EOS R5 Problem downloading video.

Thank you so much for this. I just shot video of a wedding ceremon, and the speeches, and my videos showed up as 0 bytes as well. I was prepping to tell the bride and groom no bueno on the video. Downloaded the app, and presto, i have video!!!! Guess i will be investing in a card readersooner than expected.

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