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Occasional Contributor
Posts: 10
Registered: ‎10-06-2016

EOS R5 Problem downloading video.

I recorded a short video on my R5.  I'm able to play it on my camera but when I connect the camera to my desktop, the video show 0 bytes in the folder.  I'm unable to download it to my desktop.  Suggestions?

Esteemed Contributor
Posts: 4,935
Registered: ‎02-17-2016

Re: EOS R5 Problem downloading video.

How are you downloading it to the desktop?

What OS?

Occasional Contributor
Posts: 10
Registered: ‎10-06-2016

Re: EOS R5 Problem downloading video.

The desktop is running Windows 10.  I'm connecting with the Canon supplied USB cable straight from the camera to the desktop.  I'll try a different computer, and maybe try I'll Canon Connect to see if I get different results.  I've download a few videos before, perhaps this is a fluke.

Esteemed Contributor
Posts: 4,935
Registered: ‎02-17-2016

Re: EOS R5 Problem downloading video.

Do you have a card reader available?

Occasional Contributor
Posts: 10
Registered: ‎10-06-2016

Re: EOS R5 Problem downloading video.

I don't have a card reader for CFepress...yet.  I'm confident I'll be getting one in the very near future.  ;-) 

Occasional Contributor
Posts: 10
Registered: ‎10-06-2016

Re: EOS R5 Problem downloading video.

As a follow up to this thread:  I downloaded and installed Canon's OS Utility 3.13.10 for Windows.  After doing so, I was able to open that application and download the video file to my computer.  

 

New Contributor
Posts: 1
Registered: ‎11-16-2020

Re: EOS R5 Problem downloading video.

Thank you so much for this. I just shot video of a wedding ceremon, and the speeches, and my videos showed up as 0 bytes as well. I was prepping to tell the bride and groom no bueno on the video. Downloaded the app, and presto, i have video!!!! Guess i will be investing in a card readersooner than expected.

New Contributor
Posts: 1
Registered: ‎08-19-2021

Re: EOS R5 Problem downloading video.

Yes. I had this problem too with my Canon EOS R5.

 

I had recorded several clips and when I moved the files via a USB-C cable from my Camera to my PC around 50 percent of the files were 0kb files and were corrupt. Since i moved the files from the camera (CTRL + X) and didn't copy them, the information was completely gone.

 

However, if you did copy the files to your PC you can use Canon EOS Utility software to manually download the corrupted files from the camera and then it should work.

 

THE FIX FOR THE PROBLEM IS HERE: This problem only occurs when I move files with the USB-C cable and not when I use the CF-express card reader. Therefore I strongly recommend every Canon EOS R5 and R6 user to get yourself a card reader. I have the sony one and it works perfectly fine and moves files very quickly.

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