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Occasional Contributor
Posts: 5
Registered: ‎09-06-2020

Re: EOS R5 Connectivity Issue - No Connectivity

I know that.  I just wanted to see if anyone else was having the same issue.  I am in contact with email support right now but will wait till Tuesday to talk to Canon support directly.  Then I will have to send the camera back in.

 

Thanks for your input.  Also, maybe if others have the same issue it could be a kick in the backside for Canon to fix the problem

Occasional Contributor
Posts: 12
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue

Clearly. There is an issue with the Canon EOS Utility app in MacOS. When I connect my R5 to my laptop I can use Image Capture to import the photos with no problems. Wifi/bluetooth connectivity is also a frequent failure when my R5 connects to iOS devices via WIFI or bluetooth.

VIP
Posts: 11,987
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue

Make sure that you have the latest version of Canon Camera Connect.

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"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 12
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue

there is no updates of Canon Camera Connect since 2 months ago in App Store for iOS. And the EOS Utility 3 on MacOS is also broken for R5 when it can work for my RP though.

VIP
Posts: 11,987
Registered: ‎08-13-2015

Re: EOS R5 Connectivity Issue


@oruilio wrote:

there is no updates of Canon Camera Connect since 2 months ago in App Store for iOS. And the EOS Utility 3 on MacOS is also broken for R5 when it can work for my RP though.


I suggest that you contact Canon Support, 1-800-OK-CANON for US customers.

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"Doctor told me to get out and walk, so I bought a Canon."
Highlighted
Occasional Contributor
Posts: 7
Registered: ‎09-25-2020

Re: EOS R5 Connectivity Issue - No Connectivity

Have you gotten anywhere with this?  I'm having the same issue.  Cam is stuck at "Search for access point"

Occasional Contributor
Posts: 5
Registered: ‎09-06-2020

Re: EOS R5 Connectivity Issue - No Connectivity

No I have not.  I did send the camera in.  The factoru was able to connect with both Wi-Fi and Bluetooth.  I got the camera back and the same problem persisted here. No connectivity with WiFi or Bluetooth.  

 

I was able to get bluetooth to connect with the iPhone ONCE.  I did te following

  1. removed the canon R5 from a the Iphone paired device list
  2. Uninstalled Cannon Connect on the iPhone
  3. re-installed Canon  Connect on the ipjhone
  4. reset the communication settins on the R5
  5. connected via bluetooth

That work ONE time then to reconnect I had to go thru the same steps AGAIN.  Not a useful solution.  At the same time I have NEVER been able to connect to my Windows Pro 64 desktiop witth Canon Utility

 

Canon DOES NOT have any clue as to what the issue is.  I have decided that I will just ignmore that feature and use the camera with a card reader of or USB thpe C cable they supplied.

 

The implementation approach they have for  bluetooth and Wi-Fi is to not depend on OS interface requirements, provide you user based documentaion, and just  wrote custom Firmware and Software code. In my mind that was not a good option. 

Occasional Contributor
Posts: 7
Registered: ‎09-25-2020

Re: EOS R5 Connectivity Issue - No Connectivity

I swear Canon needs to get there ish together.  I called them today and they are saying the same.  Send my cam to them.  I use my camera professionally 2-3 times per week so not sending it in for now.  From what it looks it's just you and I with the problem?  And the'yre apparently not aware that it is a problem.  So how about just sending us out new cameras and if they work we'll send back the ones that don't.

 

I mean it's not a deal breaker because I don't really use it that much but I was looking forward to shooting without a tether cable.  

Occasional Contributor
Posts: 12
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue - No Connectivity

I had a technical session with a Canon support. He was super friendly and helpful. Unfortunately, the issue was not reproducible and it worked well with WIFI connectivity. Bluetooth connectivity never worked. However, it is not stable as it frequently fails to transfer images via WIFI.

Certainly, the wireless framework has issues. It is not reliable.

Occasional Contributor
Posts: 12
Registered: ‎08-13-2020

Re: EOS R5 Connectivity Issue - No Connectivity

ok the issue started again. Mac does not read the camera properly when it is connected to the R5 via the OEM USB-C cable.
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