09-18-2023 05:36 AM - edited 09-18-2023 05:42 AM
i installed canon webcam utility to use my eos r7 as a webcam for streaming but canon webcam utility pro wont load when i try to launch it and makes obs crash when i try to add a camera source and it will open 4 application processes in task manger without anything happening, ive tried to run as administrator, reinstalling, restarting pc, I've tried this with another pc same exact problem.
setup
i9 10850k
asus rog z490 maximus xii extreme
gigabyte rtx 3090
09-18-2023 08:17 AM
Hi there! You'll find the step-by-step setup guide HERE.
If you've followed the guide and still need help, it may be easier to contact phone support so they can troubleshoot with you one-on-one. They're at 800-OK-CANON (800-652-2666) Monday through Friday from 9am to 9pm, and Saturday from 9am to 8pm (ET).
09-18-2023 09:58 AM
i did as the guide said but i still have the same problem, is there another way of contacting the support i cant make phone calls atm, like an email option or online chat
09-18-2023 11:20 AM
You'll find all of your available support options within your My Canon Account at canon.us/account
09-20-2023 12:48 AM
to be able to contact support i needed to register my camera but since i didnt buy it in USA i cant register it therefore no support contact for me any other way you guys can help me?
09-20-2023 08:06 AM
If you happen to live outside the United States, you'll need to contact the Canon company that supports your country or region. You can find them by clicking HERE and choosing your country from the map.
Hope this helps!
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.