Why is EOS webcam utility not working? Won't work on MacBook, OK on PC

[kaayasat]

I have been trying to get into plane spotting streaming for a while but whenever I connect my EOS 1500d to my MacBook it does not get detected by the webcam utility. It works just fine with my Windows PC and the EOS utility 3. I have even uninstalled Utility 3 to see if that is what the problem is. I know it's not the cord because I just got a new data transfer one. Whenever I plug it in (with it in video mode) it makes the mirror adjusting sound and displays press the movie button to activate movie shooting. I am stumped.

[Danny]

Thanks for joining the conversation, kaayasat! We appreciate the info, though we need to let you know that the EOS 1500D is not supported by our team here at Canon USA since that camera isn't available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world.  Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!

[flyingron]

Substiturte Rebel T7 for everyplace he said 1500D and then answer the question, if it is even remotely possible that this is within your competency.   These are the same Cameras just with different marketing names.

[provisa]

Solution to Canon EOS Webcam Utility not displaying the screen or working! It keeps displaying:

Canon latest web cam driver abnormal solution

The process is as follows:
1. Uninstall C 1.3.16. Uninstalling is difficult, please try various methods.

EOS Webcam Utility 1.3.16 [Windows]
Last updated: 08-Jun-2024
Release number: DLAP000408

2. If Eos Utility is installed, disable auto-start.

EOS Utility 3.18.40 for WindowsLast
updated: 10-Sep-2024Release
number: 0200721105

3. Find and download the old version of EOS Webcam Utility, which is version 1.1 (the latest version on the official website is: EOSWebcamUtility-WIN1.3.16.zip)

Old version download link: https://downloads.canon.com/webcam/EOSWebcamUtility-WIN1.1.zip

4. With the camera cable plugged in and the camera not turned off, install the software (a confirmation window for installing the video driver will pop up) and restart.

You can use the Canon live broadcast software normally, and there will be no missing picture!

Personally tested!!!

This is the case for both win11 and win10 systems, so the fundamental problem that Canon's live broadcast software cannot be used is Canon's software driver problem, which is caused by the failure to adapt to win10 and 11 or some updates to the win system.