@Santiago_0118 wrote:
I have an HP Laptop with Microsoft 10. I think the problem I think I’m having is with the EOS Utility. I’m not really sure how to connect it yet but I’ll do my research. I’ve disabled the WI-FI mode on my camera which was for sure one of the problems. I’ll figure out how to to connect my Rebel T6 to EOS Utility and hopefully that’s it. Thank you for the help!
I posted this statement below earlier. Now that I know what type of computer you are using, I think that statement needs little clarification. It will help you with your investigating and testing.
"You need to disable the EOS Utility Launcher before you connect the camera to the computer. And, your camera needs to be turned off before you connecti it to the computer via USB cable."
The EOS Utility Launcher Service is an icon that can be found on the system tray, which is near the system clock. The icon looks like a camera. The purpose of the EOSU Launcher Service is determine which Canon camera has just been connected and turned on. Once it makes this determination, it will automatically startup the conrrect version of the EOS Utilty for that camera.
What is not clear from the earlier statement is that I was describing what needs to be done to allow the Webcam to operate properly. The regular EOS Utility and the Webcam Utility cannot run at the same time. It has to be one, or the other, and only one camera at a time.
The bottom line is this. You need the EOSU Launcher Service to startup the download application. The EOSU Launcher Service needs to be disabled in order for the Webcam Utility to be able to detect a camera connection.
You can disable the ESOU Launcher Service by right-clicking on the EOS Launcher Service icon, and selecting EXIT.
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"Fooling computers since 1972."
