EOS Webcam Utility and Canon R7 - cannot get it to stream video

[Arcoh]

Hello - I am on Windows 10, with a Canon R7, on the most current versions of EOS Utility 3 and the EOS Webcam Utility Pro. 

I have searched and searched and am not seeing any resolutions. The camers is in video mode. Device manager is recognizing it, and I can get into the device with the EOS Utility 3 and chang preferences, but I cannot get the video to actually come through. 

I have tried various USB C cables, and the different wheel modes and am not getting anything.

Any help would be greatly appreciated. Thanks. 

Updating Media

[Arcoh · Accepted solution]

Fixed. 

Amazing what updating firmware will do! 🙂