EOS Webcam - Freezes after fresh Sequoia install.

[kurt212]

Hi Canon Team,

I’m writing this out of sheer frustration, hoping it will get to the development team behind the EOS Webcam Utility for MacOS.

The latest version of EOS Webcam Utility Pro (2.3) has been nothing but a headache. On MacOS Sequoia, it freezes intermittently, with the EOS proxy process dying each time. Restarting the camera temporarily solves the issue, but it freezes again within a couple of minutes. I’ve tested it on both my Canon 5D Mark IV and EOS R6, and the issue persists no matter what.

Here’s what I’ve tried so far to troubleshoot:

• I did a fresh install of MacOS Sequoia (clean installation, no other apps).
• I installed EOS Webcam Utility Pro 2.3, and made sure all the security permissions were granted.
• I installed Microsoft Teams, also granting all required security permissions.
• I joined a meeting, using the EOS webcam as my camera, and within 2 minutes, the feed froze.

I’m using a MacBook Pro M3, so it's definitely not a hardware issue on my end.

I’m seriously fed up with this. I rely on this software for work, and it's completely unreliable. It’s a shame because I want to make this setup work, but at this point, it’s just a constant source of frustration.

Please, can you fix this? 

[NatalyaP]

Greetings kurt212,

I am sorry to hear of the frustration caused by the EOS Webcam Utility software not working well on your Apple computer. Per the description you have provided, you have performed some of the troubleshooting steps that we would have suggested like installing the latest version of EOS Webcam Utility along with having a fresh install of macOS 15.

For testing purposes, we suggest on testing the EOS Webcam Utility with a different video conferencing application or video streaming application. If possible, test a different USB port. If you are using a USB hub that allows multiple devices to connect to your computer, then let's unplug the other devices to where only the camera is connected to the computer or see if we can connect the camera directly to a USB port on the computer.

Please also check to see if there may be any other application on the computer that is attempting to communicate with the camera, even if it is running in the background.

You may also connect the camera to a different computer and test to see if there are any issues when using the EOS Webcam Utility if there is another computer available for testing.