Hi Canon Team,
I’m writing this out of sheer frustration, hoping it will get to the development team behind the EOS Webcam Utility for MacOS.
The latest version of EOS Webcam Utility Pro (2.3) has been nothing but a headache. On MacOS Sequoia, it freezes intermittently, with the EOS proxy process dying each time. Restarting the camera temporarily solves the issue, but it freezes again within a couple of minutes. I’ve tested it on both my Canon 5D Mark IV and EOS R6, and the issue persists no matter what.
Here’s what I’ve tried so far to troubleshoot:
- I did a fresh install of MacOS Sequoia (clean installation, no other apps).
- I installed EOS Webcam Utility Pro 2.3, and made sure all the security permissions were granted.
- I installed Microsoft Teams, also granting all required security permissions.
- I joined a meeting, using the EOS webcam as my camera, and within 2 minutes, the feed froze.
I’m using a MacBook Pro M3, so it's definitely not a hardware issue on my end.
I’m seriously fed up with this. I rely on this software for work, and it's completely unreliable. It’s a shame because I want to make this setup work, but at this point, it’s just a constant source of frustration.
Please, can you fix this?
